QUALITY AND SAFETY

IWSS-QHSE-I001

“Driving is the activity that exposes our employees to the greatest risk of a catastrophic event. To control this risk, this standard shall be implemented, as a minimum, at all IWSS locations.”

Objective:

To ultimately eliminate driving related accidents that cause fatalities and injuries to employees, families, contractors and third parties and minimize damage to equipment through careful management of all phases of the transportation process by:

1. Identifying and managing hazards and unnecessary exposure through active journey management;
2. Preventing and mitigating and residual risk through the proper selection and preparation of people, vehicles, equipment and routes.

Main points:

• Driver training

All IWSS drivers must receive appropriate driving training. This includes defensive driving training, skill assessment in specific vehicle, commentary drive and vehicle specific training.  Specialized training is required for snow and ice, desert, mud, steep grades, buses, convoy’s leader, etc. All drivers must possess a valid driving license.

• Vehicle Specifications and Safety Equipment

All IWSS Vehicles will be fit for purpose and maintained in safe working order. Rollover Damage Minimization devices will be installed where applicable. The use of cruise control is prohibited.

• Seat Belts

As a condition of employment, all IWSS drivers must wear seatbelts at all times when driving a vehicle, and they must ensure that all other vehicle occupants are also wearing seat belts.

• Driver Fitness and Alertness

All IWSS drivers must be medically assessed prior to operating a IWSS vehicle with regular follow-ups.  Drivers must not operate vehicles unless they are properly rested and alert.

• Journey Management Procedures

This includes management review of trip necessity, assignment of equipment and personnel, trip planning and execution, 16-hours rule of driving, convoying, night driving and vehicle safety equipment.

• Driver Improvement Monitoring

All IWSS vehicles shall be equipped with an electronic driver improvement monitor.

• Alcohol and Drug Abuse

Driving a vehicle while under the influence of alcohol or any drugs or narcotics, is strictly prohibited and subject to disciplinary action including termination of employment.

• Mobil Telephones

IWSS drivers should neither initiate nor answer a cellular phone call while driving a vehicle (this includes text messaging). The use of a hands free device while driving is forbidden.

• Unauthorized Passengers

Unauthorized passengers shall not be carried in IWSS vehicles, except in case of emergency or requisition by local authorities. At no time shall drivers stop for a hitchhiker, unless it is extremely evident that it is a genuine emergency.

• Journey Management Assessment

An assessment of the compliance of each location with the requirements of this standard will be conducted at least once every two years.

This is the summary page of IWSS-QHSE-I001: Journey Management & Driving Standard.

For more information please contact IWSS representatives.

IWSS-QHSE-I002-HSE

“Our goal is to be the recognized industry QHSE leader in every product and service delivered. This can only be achieved by setting higher standards than those prevalent in our industry, developing a 24 hour per day QHSE culture, focusing on the proactive identification and reporting of all risks, and thoroughly investigating all HSE events. We believe that all accidents are preventable through systematic loss minimization.”

Objective:

The objectives of this standard are to promote:

1. The identification and reporting of all opportunities for Health, Safety, Security and Environmental improvements;
2. The analysis of the risk;
3. The identification of root causes (also called basic causes);
4. The implementation of corrective action to reduce the risk to an acceptable level;
5. The closure of associated remedial work plans to prevent reoccurrence;
6. HSE excellence through continuous improvement.

Main points:

• HSE Event Classification

All HSE events shall be categorized as; Industry recognized HSE event, and/or IWSS Involved HSE event, or IWSS Non Involved HSE Event.

• Accident Severity

Accidents are classified as catastrophic, major, and serious or light (CMSL) according to the severity of the resulting illness, injury or loss based on the sum of all known resulting direct and indirect costs regardless of who is responsible to pay these costs  (irrespective of any possible insurance recovery and/or actual legal liability).

• Reporting Tools

The QUEST system is the standard IWSS electronic system for reporting all HSE events, suggestions, audits and inspection reports, meeting reports, recognitions and exemption requests.

• Responsibility

Line management is responsible for compliance with this standard, for leading and sustaining the HSE culture and or being committed towards HSE excellence. In particular line managers shall ensure that:

• All HSE events including accidents and near accidents are reported
• Thorough investigations are conducted by the appropriate level of management
• Appropriate Remedial Work Plans (RWP) are developed, implemented, followed-up and reviewed with IWSS Location, Area and Segment and closed out within 90 days
• All appropriate management levels shall be responsible to subscribe to QUEST for HSE event notification reports
• All personnel actively participate in the reporting of HSE events and suggestions
• Appropriate recognition and reward programs are in place to encourage employee participation in HSE risk identification and suggestions for improvement.
• Investigation, Review and Closure

A thorough investigation shall be performed into every incident as required by the Investigation Guidelines.  Each investigation will be reviewed by the appropriate level of management prior to closure.

• Communication of Lessons Learned

When the event investigated has significant learning potential the lessons learned should be communicated to affected locations.

This is the summary page of IWSS-I002-HSE: Event Reporting and Management Standard, HSE.

For more information please contact IWSS representatives

IWSS-QHSE-I002-SQ/PQ

“Our goal is to be the recognized industry QHSE leader in every product and service delivered. This can only be achieved by setting higher standards than those prevalent in our industry, developing a 24 hour per day Quality culture, focusing on the proactive identification and reporting of all risks, thoroughly reporting and investigating all SQ/PQ events related to both internally and externally deliverable services/products and developing and closing effective and appropriate action plans.

IWSS believes that all SQ/PQ Non-conformances are preventable through systematic risk management.”

Objective:

1. The objectives of this standard are to:
2. Provide a reference document to communicate corporate expectations for the SQ and PQ Event Reporting and Management process;
3. Define common terminology;
4. Establish responsibilities and accountability;
5. Communicate the relationship between delivery of services and products to internal customers and delivery of services and products to external customers;
6. Define protocols, methods and tools for SQ/PQ risk identification, event reporting and classification;
7. Establish expectations for investigation and the development/closure of action plans to prevent recurrence;
8. Define requirements for management review;
9. Determine how lessons learned will be communicated throughout the organization;
10. Provide direction for the continuous improvement of delivery services and products to both internal and external customer.
11. Promote the concepts of quality management.

Main points:

Service Quality (SQ) and Product Quality (PQ) Event Definitions

• Responsibilities

Line Management is responsible and accountable for compliance with this standard, for leading and sustaining the SQ culture and being committed to SQ excellence.

• Reporting Tools

The QUEST system is the standard IWSS electronic system for SQ/PQ Events Reporting, Investigation, Root Cause Analysis, Review and RWP development/tracking to closure.

• SQ/PQ Event Classification and Severity

All SQ/PQ Events will be classified to allow appropriate differentiation between reports and contribution to statistical analysis.  Each event is assigned a relative actual severity that will be Catastrophic, Major, Serious or Light (CMSL).

• SQ/PQ Event Investigation, Review Closure Process and Communications

After notification and reporting, all CMS SQ events shall be investigated and preliminary action plans developed and documented in QUEST within 15 days.  All investigations are reviewed by the appropriate level of management prior to closure. Where the investigation reveals a significant leaning potential with the organization, this information is shared.

This is the summary page of IWSS-QHSE-002-SQ/PQ: Service Quality (SQ) and Product Quality (PQ) Event Reporting and Management Standard.

For more information please contact IWSS representatives.

IWSS-QHSE-I003

“Fit-for-purpose Personnel Protective Equipment (PPE), meeting the required IWSS standards…, shall be worn in designated work areas at all work locations as a condition of employment. The requirement for PPE shall take into account the risks presented by the job function, activity and the environment, and shall be standardized across the segments where possible.”

Objective:

To reduce the frequency and severity of injury to our employees, contractors and visitors to as low as reasonably practicable.

Main points:

• Risk Specific Requirement

As a minimum: Eye protection, foot protection and body protection shall be worn by all personnel at any workshop or yard area, in both the field or in the technology centers.

• Location Specific PPE Plans
• Line Management at each location, with the support of local QHSE and LPT, are responsible to ensure that:
• all risks presented by the job function have been suitably assessed to determine PPE requirements
• designated work areas requiring PPE are clearly marked
• a written PPE plan detailing specific PPE items required, meeting at least the minimums of this standard and local statutory requirements must be defined
• this standard and the accompanying local plan is communicated to all employees, visitors and contractors at any given site
• there are sufficient FRC, hard hats and safety glasses, etc available for all visitors to satisfy the local PPE plan
• employees receive training in the use of PPE, and wear it in designated areas
• proper storage and maintenance of PPE are provided as needed
• all contracts include clear assignment of responsibility to non-routine PPE
• Line managers will lead by example, wearing PPE at all times per the local site plan.

The local plan will include provision for:

• FRC Body Protection
• Chemical Handling
• Cold Climates
• Rain & Sun/Heat Protection
• Welding
• Eye Protection
• Head Protection
• Foot Protection
• Hand Protection
• Fall Protection
• Hearing Protection
• Electrical Protection
• Respiratory Protection
• Drowning Protection
• Radiation Protection
• Jewelry and Accessories
• Logos and Striping
• Safety Zones
• Exemptions
• Other

The minimum requirements for each category are specified in the full text of this standard.

This is the summary page of IWSS-QHSE-003: PPE Standard.

For more information please contact IWSS representatives.

IWSS-QHSE-I004

“Business Continuity, Emergency and Crisis Management is a process that identifies potential significant impacts on IWSS and provides the capability for an effective response that protects its key business processes, assets, reputation and stakeholders’ interests.”

Objective:

To enable IWSS to continue to manage its business under adverse conditions by the introduction of appropriate strategies including business continuity planning and emergency and crisis management planning as key components of the IWSS risk management process.

Main points

• Emergency Management Planning

This process establishes an Emergency Management Team (EMT) that will be in charge of developing the Emergency Management Plan (EMP).  This plan will include at minimum: organizational responsibilities, generic procedures applicable to all types of emergencies, specific procedures for each type of hazard covered by the EMP, detailed telephone contact lists for internal and external resources.

• Crisis Management Planning

This process establishes a Crisis Management Team (CMT) that will be in charge of developing the Crisis Management Plan (CMP) specific to the organization, developing crisis scenarios relevant to the organization and ensuring the continuous administration of the CMP.

• Business Continuity Planning

This process establishes a Business Continuity Management Team (BCMT) that will be in charge of developing the Business Continuity Plan (BCP) and analyzing the businesses that will be covered by the plan. This analysis consists of identifying the key business processes, analyzing the impact of a business disruption, assessing and controlling the risks threatening to these key processes, developing the business recovery strategy.  The BCT also ensures the continuous administration of the BCP.

• Communications

Communications is an integral part of the Emergency and Crisis management Plans.  These plans should contain names and numbers of designated Communications Coordinators, Spokespersons, local media and local police relations agencies that have been used, vetted or retained.

• Escalation and Notification

Each Emergency and Crisis Management Plan should define the process by which, the local teams will interface with the hierarchical communications teams.

• Training

The Communications Coordinator and the Spokesperson shall attend Media Relations and Crisis Communications training.

This is the summary page of IWSS-QHSE-004: Business Continuity, Emergency and Crisis Management Standard

For more information please contact IWSS representatives.

IWSS-QHSE-I005

“All IWSS employees shall receive adequate QHSE training when hired by the Company, and every time there is a change in their working conditions… All IWSS employees…shall be issued with a Training and Competency Passport, which shall be kept up to date, held either on their person or directly at hand whenever working or travelling on company business, and regularly reviewed with this manager.”

Objective:

To ensure that all IWSS employees:

Have the required QHSE competencies to perform their job safely, and to participate in the continuous improvement process;

Receive timely QHSE orientations, training, medical examinations, and vaccinations appropriate to their job function and their environment;

Are encouraged to participate in QHSE activities and are recognized for doing so;

Have a quick and easy way to keep track of all QHSE-related items and demonstrate their proficiency at the work site whenever requested.

Main points:

• Training Design

QHSE training shall be defined, material developed and maintained, by the owners…Instructional System Design (ISD) shall be used to ensure that the content meets required criteria, and is adapted to the audience and delivery method.

QHSE Training is tracked by certifications as follows: subject or risk topic addressed by the certification; proficiency level; validity period.

• Training Posting

New or revised training material and assessments shall be forwarded to the catalog owners for posting on the QHSE training and certification catalogue.

• Training Requirement

An employee’s requirement for QHSE certification is assigned by several means:

• Roles assigned to job in QUEST
  • Roles assigned directly to an individual by QUEST training manager
  • Certifications assigned directly to an individual by a QUEST Training Manager

Requirements assigned to employees shall be defined locally, based on risk assessment of the local environment.

• Training Delivery

QHSE training is tracked by certifications in QUEST, and is acquired:

• By attending instructor lead training (ILT)
  • By going through computer based training (CBT)
  • By going through web based training (WBT)

• Compliance

Each employee can check the status of his training compliance by looking at the Safety Training Coefficient in “My Certifications” in QUEST.  Reports are available in QUEST to check the certification compliance for any level in the organization.

• Passport

The IWSS Training and Competency Passport is produced in 7 languages and available form Sophia/InTouch. All QHSE training events, and other defined QHSE activities shall be recorded in the appropriate sections of the passport.

This is the summary page of IWSS-QHSE-005: Training and Competency Standard

For more information please contact IWSS representatives.

IWSS-QHSE-006

“IWSS strives to help its employees and their families care for their own health; both in the workplace (occupational health) and outside (non-occupational). As regards occupational health, IWSS provides a workplace, which is intended to protect the health of IWSS's employees, contractors and the surrounding community. The responsibilities for protecting health are consequently shared between the individual and the company. This standard lays out the expectations from the company”

Objective:

To provide a workplace at IWSS’s controlled sites which protects and promotes the health of IWSS's employees, contractors and the surrounding community, and through improvement of industrial hygiene, ergonomics healthy life style, application of preventative medical recommendations and safety to reduce work-related health risks.  Wherever possible to promote a healthy lifestyle for non-occupational activities.

Main points:

• IWSS Health information

Line managers and all Training Managers and Instructors shall be aware and ensure that all employees and dependents are made aware that IWSS maintains and up-to-date corporate Health Hub homepage.

• Health Assessment Management

For local employees, the pre-employment and periodic Med Check health assessments should be performed in a company designated medical center.  For high mobility employees, the pre-employment health assessment may be performed in any medical center except in locations where a specific agreement exists with a local company designated medical center.  Periodic health assessments may be performed in any medical center.

High mobility employees will ensure that their Med-Track report is sent to the International SOS where it will be reviewed, processes and recorded in SAP/QUEST.

• Pre-Employment Health Assessments

Where not prohibited by law, all candidates will have a pre-employment health assessment, and potential high mobility employees shall have a Med-Track pre-employment health assessment.

• Periodic Health Assessment

Where not prohibited by law:

• Each IWSS Location shall ensure that a formal program is in place that periodically verifies the fitness of the employee to do the assigned job function
• All high mobility employees shall be enrolled in Med-Track and be up-to-date in their periodic Med-Track and reported in QUEST;
• Company designated drivers shall have a yearly eye check.
• High mobility employees and their spouses over 40 years of age will have possibility of performing more in-depth health assessments
• Dependents of high mobility travelers who live or travel in high health and malaria risk areas are encouraged to comply with company requirements - a Med-Track to determine fitness to live abroad, awareness and compliance with malaria and vaccination requirements;
• The pre-employment health assessment for new employees is valid as a periodic examination.
• Risk Management

All countries where IWSS is present shall have a health assessment to determine the health risk rating. This risk assessment shall assess, in particular compliance to:

• Validity of Med-Track assessments for all high mobility employees
• Malaria risk control measures
• Vaccination Program
• Food and Water Hygiene
• Smoking
• Promotion of a Healthy Lifestyle
• Emergency Medical Evacuations

All locations shall have an Emergency Management Plan (EMP) including, where required, a suitable medical evacuation procedure

• Reporting and Confidentiality

Line managers shall ensure that all occupational injuries or illnesses resulting in fatalities, permanent disabilities, lost or restricted work-days and medical cases are reported promptly and accurately while maintaining total patient confidentiality.

• Contractors

Contractors must be aware the company’s health requirements and standards.

This is the summary page of IWSS-QHSE-006: Health Standard.

For more information please contact IWSS representatives.

IWSS-QHSE-007

“’Audits and Reviews’ is the final element of the QHSE Management System, and the one that ensures the system continues to improve and remain a relevant and practical working tool. Audit process is one of the fundamental learning tools to help achieve this.  This Standard defined how the audit process is to be used.”

Objective:

To ensure that regular Audits are performed to verify implementation of, and compliance with, the QHSE MS across all IWSS locations and Business Segments; to develop Remedial Work Plans that ensure continuous improvement and that are monitored to closure; and to train management in the Audit process and its value.

Main points:

• Frequency

Each field operating location shall perform a self-assessment of its implementation of the QHSE-MS at least once a year or within two months after a new manager has been appointed.

Each field operation location shall perform a Management System audit of its compliance with the QHSE MS at least once every 3 years.  All new projects and new operating locations shall be audited with 2 moths of start-up.

• Audit Team

Audit teams shall comprise as a minimum a Lead Auditor, a IWSS Location Management representative and a representative of the audited site.  A typical Audit team may consist of 4 - 6 people with a maximum of two from the location being audited. As the primary objective of the Management System Audit is continuous improvement, cross-fertilization of ideas is an important element.  Audit teams should be multi-disciplinary and include a line manager disconnected from the reporting chain of the operation being audited.

• Assessment Team

An Assessment should be carried out by a team with a minimum of two people that includes all the following criteria:

• At least one independent person
• At least one SME (Subject Matter Expert)
• At least one person qualified to Auditor Level 2
• Protocol

Prior to the arrival of the audit team, local line management shall ensure that they have a current Self-Assessment available. The Audit team assigns tasks to ensure timely completion of the Audit and taking into consideration the logistics and current workload of the operation.

Prior to commencing the tasks, a briefing is to be held to advise as many of the workforce as possible of the objectives of the Audit and the method in which it will be conducted.  The audit should be conducted around:

• Interviews with all levels of the organization
• At least one field visit
• Witnessing a variety of processes and measuring compliance against established procedures and standards
• Inspections
• A review with line management of their perspective and self-assessment

The audit team shall come to a consensus on the implementation level in each of the 26 sub-elements of the QHSE MS.  It is highly recommended that a debrief presentation be made to as many of the workforce as possible to feedback on the process.

The audit team shall document the process and findings into QUEST and report this to the next higher level of line management.

This is the summary page of IWSS-QHSE-007: Management System Audit Standard.

For more information please contact IWSS representatives.

IWSS-QHSE I008

“All sites shall manage their operations in a continual improvement manner in order to protect the environment, prevent pollution, minimize environmental impact, and comply with environmental laws and regulatory requirements where we operate, and IWSS environmental requirements.”

Objective:

To define the minimum requirements for IWSS to achieve systematic control over the desired level of environmental performance set forth in its QHSE Policy.

Main points:

• Goals and Performance objectives

All Site Managers shall set environmental goals and performance objectives that are specific to the site. All sites shall keep up to date the following lists and records:

• Hazards and Risks List
• Legal and Other Requirements List
• Operations and Activities List
• Goals and Performance Objectives List
• Plans

The following site-specific plans shall be established and maintained.  These shall include designation of responsibility, environmental goals and performance objectives and the means and time frame for achieving environmental goals and performance objectives.

• Wastewater Discharge Management Plan
• Hazardous Air Emissions Plan
• Waste minimization and Management Plan
• Spill Prevention and Control (SPC) Plan
• Programs

Programs shall include designation of responsibility, environmental goals and performance objectives, and the means and time frame for achieving environmental goals and objectives.  Programs shall be in place for:

• Hazardous Substance Storage Program
• Environmental Compliance Assessment Program
• Environmental Performance Program
• Supply Chain Management Program
• Product life Cycle Management
• Energy and water Conservation Program

• Procedures

The following procedures will be implemented at all locations:

• Real Estate Transactions
• Environmental Event, Inspection and Assessment Reporting
• Operational Procedures
• Document Control
• Record Keeping
• Management Review
• Training

All sites shall appropriately train all employees performing tasks which have significant environmental hazards and risks or may significantly impact the achievement of environmental goals and performance objectives

This is the summary page of IWSS-QHSE-008: IWSS Environmental Standard.

For more information please contact IWSS representatives.

IWSS-QHSE-I009

“All IWSS locations shall have at least one QHSE Loss Prevention Team (LPT), made up of a cross-section of the workforce.”

Objective:

The objective of this standard is to define the role of the Loss Prevention Team and of the Quality Steering Committee, the responsibilities of the employees involved in them, in order to promote a sound QHSE culture at every location.

Main points:

• Line Management Responsibilities

The line manager is responsible for the overall QHSE performance of the organization, using the LPT and QSC to achieve this, but not as a divestment of responsibility and accountability.

• LPT Responsibilities

The LPT has shared responsibility with Line Management for:

• Improving HSE awareness and safe, health conscious and environmentally responsible working practices.
• Encouraging active participation of the workforce in the HARC process
• Ensuring all employees new to the organization receive specific QHSE orientation
• Managing the HSE recognition program
• Preparing and annual site-specific LPT HSE Plan with measurable objectives
• Communicating regularly to the work force on the status of the HARC process
• The LPT leader will act as a liaison between the LPT and line management for reporting and approval requests

• QSC Responsibilities

The QSC has a shared responsibility with line management for:

• Actively promoting and encouraging a Zero Defect Culture within the organization
• Reinforcing that QUEST be used to capture Quality Improvement Suggestions and SQ events · Managing and the Quality Recognition program
• Preparing and annual site-specific Quality Plan with measurable objectives
• The QSC leader will act as a liaison between the QSC and line management for reporting and approval requests

• Procedures

General Procedural Information:

• the LPT and QSC will depend on the size of the organization but should not be more than 12 people · the LPT and QSC leader should preferably not be members of line management
• larger locations may have several LPT’s and QSC’s
• member should work on the LPT or QSC for at least 6 months
• the LPT and QSC should meet as required but at least once per month
• prior to promotion of GFE, all candidate must demonstrate their active participation within the LPT or QSC and member or leader
• Co-located facilities

When several segments are present in a town (whether co-located or not) it is imperative that the QHSE efforts are coordinated. In such cases there shall be a cross segment LPT with representatives from each of the segments.

This is the summary page of IWSS-QHSE-009: Loss Prevention Teams Standard.

For more information please contact IWSS representatives.

IWSS-QHSE-I010

“IWSS operations are continuously subject to change, implying that associated risk levels also evolve. It is essential that these changes are managed in a controlled manner so that risk is always maintained at an acceptable level.”

Objective:

• IWSS expectations for key business deliverables are defined through associated management systems, policies, standards, procedures and work instructions. The purpose of this standard is to describe what to do when significant change is introduced following deviation from:
• Contractual terms and conditions, work scope, historical norms, procedures, work instructions; using the management of Change Process;
• Policies and standards; using the Exemption process
• The management of Change and Exemption Processes shall be followed in order to mange variations in operational risk resulting from deviations/significant change, so that:
• Our people, assets and the environment are protected from any coercion to perform operation beyond standard practices;
• Risks, that are either intentionally or unintentionally created by the introduction of variations in process and technology, and that are not addressed by existing documentation, are adequately managed by following the steps defined in the HARC standard

This standard shall also serve to monitor and indicate when policies, standards, procedures and work instructions may require updating as part of our continuous improvement process.

Main points:

The Management of Change and Exemption Process shall be followed to manage risk by ensuring that significant changes to design, equipment, operations, modification and deviations from policies and standards are justified, approved, recorded, and monitored in a controlled and effective manner and that relevant parties are identified and advised of updates.

Process Description:

1. Originator identified or acknowledges the deviation and the nature of the significant change
2. Originator sets up a risk assessment team
3. Risk assessment Team performs comprehensive initial risk assessment to determine the potential risk if the activity continues without any further measures being applied to control the change
4. Risk assessment Team develops a risk control plan to lower the risk to at least ALARP, including all prevention and mitigation measures specified in the HARC record form.
5. The risk assessment team completes the risk assessment by defining the residual risk that will exist if the activity continues with all planned risk control measures implemented and followed.
6. The originator requests approval from the relevant Approvers and ensures that:

• Requests are initiated before a point of no return is reached
• Enough lead time is given to allow sufficient time for review and decision making
• Appropriate technical expertise is consulted
• Deviated activities are not started until all requests are approved and the risk prevention and mitigation measures are implemented
• The risk prevention and mitigation measures do not imply another deviation, which must then be addressed separately.

7. The approver reviews all details of the request an d in this process must ensure that:
   • All appropriate levels of line management have been involved in the screening process
   • The request is justified and that the proposed risk prevention and mitigation measures are adequate · Advice is obtained from concerned support functions/experts
   • The approval does not ratify de facto violations of policies, standards, procedures or work instructions or endorse a fait accompli situation
   • The legal department if consulted where necessary

If insufficient information is provided to make an informed decision then the request is returned to the originator to rework until a decision can be made properly.

8. Originator identified or acknowledges the deviation and the nature of the significant change
9. Originator sets up a risk assessment team
10. Risk assessment Team performs comprehensive initial risk assessment to determine the potential risk if the activity continues without any further measures being applied to control the change
11. Risk assessment Team develops a risk control plan to lower the risk to at least ALARP, including all prevention and mitigation measures specified in the HARC record form.
12. The risk assessment team completes the risk assessment by defining the residual risk that will exist if the activity continues with all planned risk control measures implemented and followed.
13. The originator requests approval from the relevant Approvers and ensures that:
    • Requests are initiated before a point of no return is reached
    • Enough lead time is given to allow sufficient time for review and decision making
    • Appropriate technical expertise is consulted
    • Deviated activities are not started until all requests are approved and the risk prevention and mitigation measures are implemented
    • The risk prevention and mitigation measures do not imply another deviation, which must then be addressed separately.
14. The approver reviews all details of the request and in this process must ensure that:
    • All appropriate levels of line management have been involved in the screening process
    • The request is justified and that the proposed risk prevention and mitigation measures are adequate · Advice is obtained from concerned support functions/experts
    • The approval does not ratify de facto violations of policies, standards, procedures or work instructions or endorse a fait accompli situation
    • The legal department if consulted where necessary

If insufficient information is provided to make an informed decision then the request is returned to the originator to rework until a decision can be made properly.

15. Upon approval, the originator must ensure that the MOC and Exemption details are communicated to all those involved, including third parties and newcomers
16. The activity is performed at the defined residual risk level with all agreed controls in place
17. Upon completion of the activity or expiration of the request, the MOC or exemption is closed out properly
18. If rejected, then the request is closed and any subsequent requests for approval are based on a new request.

This is the summary page of IWSS-QHSE-I010: Management of Change and Exemption Standard.

For more information please contact IWSS representatives.

IWSS-QHSE-I011

“This standard defines the minimum requirements for employee and asset security management in IWSS.”

Objective:

Due to the nature of our business, employees and assets may be exposed to security related risks of civil or criminal nature. Our goal is to reduce these risks to ALARP: As Low as Reasonable Practical.

Main points:

Security Risk Assessment

• The first step in managing a security-related risk is to make a proper assessment of the hazards of operating in defined regions or locations within the country where IWSS operates or intends to operate. This should generally be completed according to Standard IWSS-QHSE-020, Hazard Analysis and Risk Control.

The second step is to classify the Security Risk Level for each region or location using the Country/Region/City Risk Assessment Matrix.  Once the Security Risk Level has been assessed and classified, Prevention Measures shall be defined and implemented in order to minimize the risk to ALARP.

• Responsibilities

The IWSS Employee Security Policy states that in each country where a potential risk exists, Oilfield Services shall be in charge of coordinating the implementation and execution of the policy.  It is the responsibility of the IWSS IWSS Location manager to define the overall Security Risk level and Evacuation Alert State for each of the countries of operation in their IWSS Location, and maintain security web-sites for each of their operating countries.

• Security Resources

The following resources shall be provided in order to make security risk assessments, develop plans, and implement the prevention measures required by the current Security Risk Level for the location, region or country:

• Means of communication
• Emergency Response Team
• If required, a Security Service Provider (Security Guards, etc)
• Security Training

Adequate security training, appropriate for the current Security Risk Level, shall be provided to IWSS Personnel. At minimum this training shall cover:

• Basic security awareness
• Suggested security questions to ask
• What to keep with you at all times
• Residential Security
• Security while walking
• Vehicle and driving security
• Travel Security

Travel has specific risks due to factors such as traveler nationality, lack of local knowledge, climatic conditions, natural disasters and health hazards. In particular, airports and certain geographic locations within a city, region or country may present higher risks to visitors than residents.  Therefore, travel to certain countries may require, in addition to approval by line management, authorization to ensure that arrival formalities and security briefings are conducted.

This is the summary page of IWSS-QHSE-I011: Employee and Asset Security Standard.

For more information please contact IWSS representatives.

IWSS-QHSE-I012

“The entire contracting process associated with the commitments entered into by IWSS with its clients and contractors shall be managed to ensure that QHSE risks and obligations are identified, properly assessed and adequately managed.”

Objective:

To define the methodology that ensures we conduct our business with our clients and contractors such that products are delivered and services are performed in compliance with IWSS QHSE Policies and Standards by an agreed interface with our QHSE management systems.

Main points:

• Contract Mode

When IWSS enters into a contract with a Contractor, the Contract Mode is based on the required level of control.  When IWSS is contracted by Clients, the client selects the Contract Mode.  Specific Contract Modes are defined within the standard.

• Contracting with Contractors

When Contractors provide services/products to IWSS, it is necessary for the following process to be followed:

• Planning
• Perform Risk Assessment (using HARC) & Define Required Controls
• Define Contract Mode based on results of Risk Assessment
• Implement Pre-qualification Process (for Contract Modes 1 & 2) only
• Tendering
• Develop Statement of Work (Scope of Services)
• Establish, Review and Submit Contract Terms & Conditions / QHSE requirements
• Define Evaluation Criteria
• Selecting and Contracting
• Select Contractor
• Establish QHSE Plan & Interface of QHSE MS and Applicable Standards and Procedures
• Incorporate KPI’s
• Review and Sign Contract
• Mobilizing & Managing
• Applicable Requirements are specified in the standard according to Contract Mode assigned
• Conduct a Kick off Meeting
• Implement Change Management Process
• Conduct Performance Reviews
• Perform QHSE Assessments
• Establish Event Reporting Protocol
• Demobilization and Close Out
• Conduct Close Out Meeting
• Capture, Review & File Lessons Learnt
• Establish Contract File
• IWSS Contracting with Clients

When IWSS contracts with Clients, the process should be identical to IWSS Contracting with Contractors, except the Client controls the process.

This is the summary page of IWSS-QHSE-I012: Contracting Standard.

For more information please contact IWSS representatives.

IWSS-QHSE-I013

“Mechanical lifting operations are widespread across IWSS and present a significant risk to our personnel.  All mechanical lifting operations shall be conducted in such a way that minimizes this risk to an acceptable level, through management of the required equipment, qualification of the involved personnel and appropriate Hazard Analysis and Risk Control.”

Objective:

The purpose of this standard is to define minimum requirements for all mechanical lifting operations, including lifting of personnel, pedestal, overhead, and mobile cranes, hydraulic telescoping cranes, forklifts, mast units, and lifting gear, in order to minimize the associated risk.

Main points:

• Lifting of Personnel

Of all lifting operations, lifting of personnel presents the greatest risk and shall only be considered if no alternative method can be found.  It shall only be performed after assessing the risk, defining associated prevention and mitigation measures, and obtaining approval from the person in charge.

• Pedestal, Overhead and Mobile Crane

Requirements for these cranes include:

• Inspection and testing: pre-job inspection, preventive maintenance, annual inspection and certification,
• Signals: It is of paramount importance that hand signals are agreed and understood on every job prior to any lifting operation taking place.
• Training and qualification: Cranes shall only be operated by employees who have been formally trained according to applicable national regulatory training requirements and who have reached crane operator proficiency, as detailed in the IWSS QHSE training catalogue.
• Hydraulic Telescoping Cranes

In addition to the items listed for Pedestal, Overhead and Mobile Cranes, requirements for Hydraulic telescoping cranes include the following:

• Hydraulic telescoping cranes shall only be used within the load capacity of the truck they are mounted on, and shall be fitted with an overload warning,
• Shall not be operated without first extending, adjusting and correctly positioning the stabilizer legs, here fitted. The legs must be correctly position prior to putting the crane under any load.
• Shall not be modified (no welding may be performed on any crane without a proper engineering design approved by the manufacturer of the crane)
• Forklifts

Requirements for the forklifts include:

• Inspection and testing: pre-job inspection, preventive maintenance, annual inspection and certification,
• Training and qualification: Forklifts shall only be operated by employees who have been formally trained according to applicable national regulatory training requirements and who have reached forklift operator proficiency as detailed in IWSS QHSE training catalogue.

Each worksite shall implement system to ensure that only qualified operators have access to forklift keys.  When not in service, forklifts shall be properly parked with ignition key removed. This includes any time during which a forklift is out of sight from its driver.

• Mast Units

Requirements for Mast units include:

• Inspection and testing: pre-job inspection, preventive maintenance, annual inspection and certification,
• Training and qualification: Masts shall only be operated by employees who have reached mast operator proficiency, as detailed in the respective Business Segment training programs. This shall include training on the exact mast that the employee will operate.
• Lifting Gear

All lifting equipment shall:

• Be certified by the manufacturer and be supplied with a certificate specifying identification number and Safe Working Load (SWL).
• Be designed and manufactured according to applicable industry and IWSS Standards.
• Be inspected, load tested and certified by a 3rd party inspection company.
• Have the SWL clearly indicated on the equipment.
• Be included in a lifting equipment register, established by the location.
• Have certificates on file
• Have a dedicated storage area.
• Be free from welding.

Each location shall have a documented procedure detailing the certification process for lifting equipment. This procedure must indicate the method used to ensure that only certified slings are being used for lifting and that all others are removed. The procedure must document an identity system that allows the “in certification” slings to be readily identified.

• Rigging
• Only employees having reached mechanical lifting proficiency, as per the IWSS QHSE training Catalogue, may be involved in lifting operations.

• All employees have the right and duty to refuse to use lifting gear not complying with the present requirements or if unfamiliar or uncomfortable with the operations.
• Containers and Cargo Baskets

Where required for use in offshore transportation all cargo containers and baskets shall be manufactured to the applicable country legislative requirements.  At minimum constructed to an approved design and carry the approved load limitations.

This is the summary page of IWSS-QHSE-I013: Mechanical Lifting Standard.

For more information please contact IWSS representatives.

IWSS-QHSE-I014

“Equipment that contains or controls pressure must be obtained from the Segment Product Centers or from approved suppliers. Pressure containing equipment must be manufactured, inspected, tested and maintained according to IWSS and Segments Standards and the applicable local regulations. The equipment must be operated only within design limitations and by qualified personnel.

Objective:

It is the objective of this standard to reduce the risk of operating pressure containing equipment to a level that is as low as reasonably possible.

Main points:

• Procurement Requirements for Pressure Containing Equipment
• Pressure containing and controlling equipment must only be purchased from Approved Suppliers · Manufacturer processes must be traceable.
• Each item must be suitable for the designated working pressure and service category. The suitability shall be demonstrated by either design and supplier approval from the Business Segment or by recognized third party design verification and manufacturing certification of conformity.
• Copy manufacturing (reverse engineering) is forbidden.
• Equipment Identification

Each item of Pressure Containing Equipment and all pressure vessels must be permanently marked with a unique identification number. An identification system preventing unsafe intermixing of pressure equipment of different pressure ratings is compulsory and shall be defined by each Business Segment for its equipment.

• Test, Inspection and Certification Requirement

Pressure containing equipment must be tested and inspected at least annually and certified according to the segment specific requirements and / or local regulations. Written test and inspection records shall be maintained.

• Exempted Equipment

Equipment that does not comply with this Standard or with Segment Standards may be used only under the terms of an exemption, designated high risk, approved by the IWSS Location, Area, and Business Segment. The exemption must detail steps to replace non-compliant equipment.

• Responsibilities

Operating locations are responsible to implement this Standard and Business Segment Pressure Standards. Business segments responsibility:

• Define design and manufacture equipment fit for purpose for the Business Segment operations.
• Approve suppliers of Segment specific pressure containing equipment and maintain the approved suppliers list.
• Maintain standards for manufacture, inspection, test and maintenance of Segment specific pressure equipment.
• Provide training materials and training standards for segment pressure operations.
• Provide standards for Segment specific pressure operations: equipment and personnel training.
• Provide InTouch support for segment specific pressure operations.
• Pressure Testing and Test Bay

Pressure testing must be done in a safe environment. A pressure test bay may be required to isolate persons from pressure risk. Guidelines for pressure test bay construction are available in the Testing Pressure Standard.

This is the summary page of IWSS-QHSE-I014: Pressure Equipment Standard.

For more information please contact IWSS representatives.

IWSS-QHSE-I015

“Hydrocarbons are now being sought over a wider geographical area than ever before. Formations containing Hydrogen Sulfide (H2S) are being discovered and routinely produced. IWSS operations in this working environment can be conducted safely if the H2S hazard is recognized, understood and appropriate measures taken to ensure safe operations.”

Objective:

To ensure that all IWSS locations are adequately prepared to deal with the risk associated with H2S and that they are effectively managed to be as low as reasonable practicable for all IWSS personnel.

Main points:

• General

Where H2S levels are recorded over 20ppm H2S safety equipment shall be deployed on site along with trained and competent persons and an operational plan taking full account of the presence of H2S.

H2S concentrations < 50ppm the absence of more stringent regulatory or client requirements the recommended practices for low concentration (<50ppm) of H2S are outlines in this standard.

• Safety Equipment
• Breathing Apparatus: Supplied Air Breathing Apparatus (SABA) is the IWSS recommended option for continuous work in an H2S environment.
• Fixed Gas Detection Systems: a main control panel with 24 hour manning coverage with remote sensors are required. They shall have low and high alarms set at 10 and 20 ppm respectively.
• Portable electronic gas detectors: A hand portable device with a clear audio visual display with alarm setting for 10ppm concentrations and able to determine oxygen content in air, level of combustible gases in air and level of H2S levels in air.
• Sampling Equipment: “Draeger” type, ASTM type titration measurement, or electronic sensing device where accuracy is similar or better to the chemical means
• Facial Hairs

It is recommended to prohibit facial fair for personnel working in known H2S areas.

• Expert Assistance

On suspected or known H2S areas, review and training of our H2S planning, procedures, and safety equipment deployment shall be performed by 3rd party specialized companies.

• Training and Competency

Individuals shall be certified competent by IWSS procedures or third party specialist review.

• Exposure

Exposure to H2S shall be strictly controlled so that no employee can be expose to a concentration greater than the industry recognized time-weighted average Threshold Limit Value (TLV) as defined in the standard.

• Emergency Response

Each operation shall have a formal written H2S Emergency Response Plan (ERP).

• Environment

All reasonable efforts shall be made to minimize release of H2S and SO2 into the environment.

This is the summary page of IWSS-QHSE-I015: H2S (hydrogen Sulfide) Standard.

For more information please contact IWSS representatives.

IWSS-QHSE-I016

“Fire is a major hazard in all types of IWSS operations. The primary controls for preventing fires are robust plant layout and designs. Realizing this is not always possible; the secondary controls include comprehensive awareness of local fire-hazards, including frequent inspections, tests and fire drills confirming the status of resources that shall be in place to deal with local fire risks. The tertiary means for controlling the out-break of a fire, are early fire detection and warning systems combined with verified and tested Emergency Response Plans.”

Objective:

The objective of this standard is to reduce the risk of fire and fire-damage to as low as reasonably practicable on all IWSS sites and operations.

Main points:

• Fire Prevention

It is every employee’s responsibility to identify and help to eliminate all hazards if there is a potential of causing a fire.

• Flammable Liquid and Gases

All flammable substances have to be stored in specific areas and clearly identified. These areas must comply with Fire & Building Codes plus all other regulations of the host country.  Details of proper storage is outlined in this standard.

Transfers of flammable liquids/gases should only be carried out under controlled conditions and in conformance with detailed requirements listed in this standard.

• Electrical Installations and Smoking Regulations

Electrical installations shall comply with IWSS standards and with applicable statutory rules and regulations.

Smoking/non-smoking areas shall be clearly defined on all sites, ensuring that smoking is never allowed in high-risk areas.

• Training

All IWSS employees shall be trained on basic fire awareness.  Advanced fire training shall be given to designated personnel according to the need and regulatory requirements.

• Inspections

A facility/Operations inspection program shall be defined and implemented.

• Emergency Preparedness

This includes:

• Fire emergency response plan
• Fire and smoke detection system
• Firefighting equipment
• Emergency response team (ERT)
• Fire emergency response induction
• Fire emergency response drills

This is the summary page of IWSS-QHSE-I016: Fire Prevention Standard.

For more information please contact IWSS representatives.

IWSS-QHSE-I017

“The majority of lost time injuries that occur to IWSS employees are the result of activities involving Stepping, Handling and Lifting (SHL); Mechanical Lifting; and Hand Tool use.  The IWSS Injury Prevention Program 9SIPP) is a comprehensive program designed:

• To increase awareness of injury risks encountered daily in our work environment;
• To provide body protection techniques necessary to avoid injuries resulting from SHL activities;
• To incorporate aspects of behavior based HSE management into all IWSS risk factors;
• To support  an  audit-able  framework  for  coaching  all  employees,  especially  newcomer employees in these risk factors.

All locations shall implement this IWSS Injury prevention program (SIPP) training package associate with this Standard as the minim training requirements for all employees and as an accountability framework for injury prevention and mitigation. IWSS Locations and Segments are empowered to develop customizations that meet these minimums and go beyond this Standard for their specific needs.”

Objective:

To reduce the IWSS injury rates (especially those injures due to Stepping, Handling and Lifting) and to ensure that all locations have an effective Injury Prevention Program in place.

Main points:

• Injury Prevention Training

SIPP Training addresses the Stepping, Handling and Lifting risks that are present in all activities.  For this reason, SIPP Level 2 is included in the global Minimum Safety Training Coefficient.  This training includes:

• Teamwork in IWSS
• IWSS Injury Prevention Basis, Rationale and Description
• Body mechanics
• Warm-Up-to-Work Program
• SIPP Body Protection Techniques
• IWSS Act Smart
• SIPP Hand Safety
• SIPP Practicals

• Observation / Intervention in SIPP Behaviors

Verification of the effectiveness of any program can only be accomplished by actual worksite observation to ensure that the skills and techniques taught in training courses are being properly applied in the work environment.  The accountability of each individual for the safety of the team can only be accomplished if the individual is empowered to intervene in cases where at-risk behavior is observed.

• Coaching (Mentoring) in IWSS Injury Prevention

The worksite supervisor’s objectives for SIPP coaching are fundamental to SIPP’s success. The front-line supervisor should make at least one Observation Card QUEST entry per month.

• Recording Observations in QUEST

There are three kinds of Observations that can be recorded in the IWSS behavioral safety process:

• Worksite Observation / Intervention Cards
• Annual Commentary Task Assessments
• Formal Safe / At-Risk Behaviors observations

This is the summary page of IWSS-QHSE-I017: Injury Prevention Standard.

For more information please contact IWSS representatives.

IWSS-QHSE-I018

“Exposure to ionizing radiation and the use of radioactive materials creates risks to the health of all exposed individuals, both employees and non-employees. In addition, the use of radioactive materials creates a risk of contamination to assets and the environment. Following the principle of ALARA (as low as reasonably achievable), the risk reduction procedures of this standard shall be implemented, as a minimum, for the use of occupational sources of ionizing radiation in all IWSS locations.”

Objective:

It is the objective of this standard to reduce the risk from occupational sources of ionizing radiation to as low as reasonably achievable while, at the same time, ensuring compliance with regulatory requirements in all areas of operations.

Main points:

• Training

All IWSS employees shall receive Radiation Safety training appropriate to their jobs.  The specific training required depends on the potential for exposure to ionizing radiation in their job.

• Equipment

Sealed sources, transportation packaging for RA material and RA producing machines shall meet applicable international standards and those of the local governing authorities.

• Operating Rules

This standard, and associated procedures, lays out detailed information on each of the following:

• Control and Storage of Radioactive Materials
• Testing and Inspection of Radioactive Materials
• Inventory of Radioactive Materials
• Dose limits (for both workers and members of the public)
• Proper disposal of radioactive material

• Measuring Radiation

The following Measuring Equipment is required at each location where radioactive material is present:

• Survey meters - All locations with occupational sources of radiation shall maintain calibrated meters capable of measuring the types of ionizing radiation present.
• Dosimeters - All employees allowed access to areas with dose rates greater than or equal to 20 microsievert per hour or who have the potential to receive 5 mSv per year shall be issued a personal dosimeter capable of measuring the types of radiation to which they are exposed.

• Incident Reporting and Emergencies

IWSS locations shall report to management, any of the following incidents:

• Leaking or ruptured source
• Spill of radioactive material
• Lost, missing or stolen radioactive material
• Vehicle accident when the cargo includes radioactive material
• Any does of ionizing radiation exceeding the limits or action level defined in this standard.

• Technologically Enhanced Naturally Occurring Radioactive Material (TENORM)

All IWSS operations where scale from producing wells may collect in IWSS equipment or equipment maintained at an IWSS location shall have a procedure for evaluating for the presence of TENORM and preventing contamination of IWSS Facilities and employees with such materials.

This is the summary page of IWSS-QHSE-I018: Radiation Standard.

For more information please contact IWSS representatives.

IWSS-QHSE-I019

“The use of explosives in IWSS operations creates risks for all individuals, both employees and non-employees, near these operations. To reduce this risk, the following risk reduction procedures for explosives shall be implemented, as a minimum, for all IWSS operations using or locations storing explosives.”

Objective:

It is the objective of this standard to reduce the risk associated with the use, handling, storage and transportation of explosives.

Main points:

• Training

IWSS employees shall receive explosive safety training appropriate for their jobs.

• Equipment

All explosives and equipment used with explosives shall meet the safety standards established by the Explosives Safety Committee. Transportation packaging and storage units shall meet applicable international standards and those of the local governing authorities.

The Explosives Safety Committee shall set safety standards for explosives and equipment used with explosives. This committee shall be comprised of personnel from IWSS QHSE, product development representatives from the IWSS Reservoir Completion Technology Center (SRC), and other appropriate IWSS operations and QHSE representatives as determined by the committee chairperson. The representative for IWSS QHSE shall serve as the chairperson of this committee.

• Operating Rules

This includes: control of arming and shooting areas, control of firing energy, operational limit, wellhead pressure, third party explosives selected by client, control of material, inventory of material and disposition records.

• Transportation

Explosives shall be transported in accordance with applicable international standards and those of the local governing authorities.

• Incident Reporting and Emergencies

IWSS locations shall report to management, as required in IWSS Standard 2: Risk Identification and Accident Reporting, and to the Explosive Safety Officer responsible for their geographic area, any of the following incidents:

any detonation that occurs at an unintended time or place, any attempted theft of explosives, lost, missing or stolen explosives, any vehicle accident when the cargo includes explosives, any armed explosives left in a well, any interest in our explosives operations by the media or a members of the public; or any unusual requests by a government agency.

• Disposal

Explosives disposal should comply with local standard. Each type of explosives has different disposal method. This includes: perforating explosives (shape charges, detonating cord, explosives powder and detonator), seismic explosives and all other IWSS supplied explosives.

This is the summary page of IWSS-QHSE-I019: Explosives Standard.

For more information please contact IWSS representatives.

IWSS-QHSE-I020

“All IWSS Locations and Business Segments shall use a standard process of Hazard Analysis and Risk Control for QHSE loss prevention and continuous progress toward a Zero Defect culture.”

Objective:

A key objective of IWSS’s risk management strategy is to demonstrate world-class performance. This includes a proactive and systematic analysis of Hazards and subsequent minimization of associated Risks. To accomplish this goal, the knowledge gained in the Hazard Analysis and Risk Control process shall be shared throughout the company using IWSS Knowledge Management tools.

Main points:

• Hazard Analysis Tool

Depending on the complexity of the activity being conducted, or the specific hazard being confronted or anticipated, various hazard analyses are used in IWSS. These range from THA Prompt Card filled out at the job site for simple tasks, up to detailed HAZOP for operating a production facility, filled out in IWSS Location or a segment’s engineering department.

• Hazard Analysis and Risk Control (HARC) Record

It is a simple form to guide employees at any level through the process of Hazard Analysis and Risk Control. It also:

• Classifies hazards and causes in accordance with the IWSS hazard and cause catalogs to enable record keeping and analysis;
• Facilitates information sharing, using a common template, across the company worldwide;
• Creates a record for continuous improvement.

• Prevention and Mitigation

Prevention is any measures that reduce the likelihood of undesired event occurring, while mitigation is any measures that reduce the severity of or allow recovery from undesired event.

• IWSS Risk Assessment Matrix

This is the summary page of IWSS-QHSE-I020: Hazard Analysis and Risk Control Standard.

For more information please contact IWSS representatives.

IWSS-QHSE-I021

“The data, which IWSS produces through the acquisition, processing and interpretation services, is out customers’ permanent asset and resource.  We are clearly committed to, and accountable for, managing and delivering quality data internally across all IWSS organizations and externally to our customers. Data quality is critical to guarantee IWSS product and service quality, in compliance with the IWSS QHSE Policy, and can only be systematically assured id those who create and use it have agreed definition and quality requirements.”

Objective:

The objective of this standard is to ensure that:

• Data standards are defined, procedures are implement and responsibilities are assigned across

IWSS organizations to guarantee consistent quality data delivery, and promote interoperability;

• Employees and customers have a heightened awareness of the issues surrounding the value of data;
• IWSS has a systematic way to minimize loss due to quality incidents.

Main points:

Data Quality results through the total composite product and service characteristics of marketing, engineering, operation and support.

• Continuous Improvement

A Data Quality Committee specifies and maintains the technical data standards, and consistent procedures for handling data ad measuring data quality, systemically, across the organization.

• Data Requirements

This Standard defines the technical requirements for each of the following:

• Data Clarity and Consistency
• Data Relevance and Accessibility
• Data Accuracy and Traceability
• Data Integrity
• Data Security

• Data Product Requirements

A Data Product may be classified in a generic sense in two separate ways: digital data, or service report. A Data Deliverable consists, typically, of original canonical digital product (Data), or Service Report (Report), or a combination thereof.

• Service Requirements

This Standard defines the technical requirements and responsibilities for each of the following:

• Technology Center
• Data Acquisition
• Data Processing
• Data Interpretation
• Data Management & Storage
• Data Delivery

This is the summary page of IWSS-QHSE-I021: Data Quality Standard.

For more information please contact IWSS representatives.